Provider Call Centers
Guide call center agents to the right provider and enable real-time scheduling to reduce overall call volume and call times.
Improve the patient experience
Quick, accurate scheduling helps patient satisfaction soar
Guide agents to the right provider
Customizable decision support questions enable accurate scheduling for complex scenarios and specialists
Decrease the time it takes to schedule
Guided search helps agents find the right provider in less time
Reduce volume for agents handling scheduling calls
When patients self-schedule, there’s no need for a call
Protect providers calendars
Maintain provider control over what appointments they offer to the call center
We've implemented the MyHealthDirect web-based scheduling system to allow us to more efficiently find a provider that can meet patient needs… It used to take us about seven minutes to schedule a new patient appointment, now it's more like four.
Jessica Smith, Chief Administrative Officer, Heritage Medical Associates
From Our Blog