Provider Call Centers
Guide call center agents to the right provider and enable real-time scheduling to reduce overall call volume and call times.
Improve the patient experience
Quick, accurate scheduling helps patient satisfaction soar
Guide agents to the right provider
Customizable decision support questions enable accurate scheduling for complex scenarios and specialists
Decrease the time it takes to schedule
Guided search helps agents find the right provider in less time
Reduce volume for agents handling scheduling calls
When patients self-schedule, there’s no need for a call
Protect providers calendars
Maintain provider control over what appointments they offer to the call center
The physicians that I've talked with so far, find that they have a more efficient and planned day, and it's more relaxing. Their productivity is increased, and, at the same time, they've been able to reduce some of the stresses of their schedule.
Jim Browne, Chief Executive Officer, Heritage Medical Associates
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