Member Referral Coordination

Referral scheduling platform finds, books, and tracks referral appointments across a disparate provider network, accelerating your plans ability to close gaps in care.

Why MyHealthDirect

  • Improve quality scores

    More bookings and better show rates mean better quality scores

  • Reduce overall medical costs

    When care gaps are closed, ED visits and hospitalizations decrease, which reduces the cost of care

  • Eliminate three-way calls

    Book appointments with providers without having to call them

  • Guide members to the right provider

    Customizable decision support questions enable accurate scheduling for complex scenarios and specialists

  • Reduce the time it takes to schedule

    Guided search helps referral coordinators find the right provider in less time

MyHealthDirect allows us to work very closely with our provider groups, while at the same time improving their performance for the benefit of our members.

Dr. Roy Beveridge, Chief Medical Officer, Humana