Member Outreach

Close gaps in care with our automated outreach solution that connects with patients via phone (IVR) or text message, and enables them to book in real-time

Why MyHealthDirect:

  • Close more gaps in care

    Extend your outreach capabilities through automation with the ability to schedule

  • Enable scheduling via text and IVR

    Members receive messages with the ability to self-schedule

  • Launch campaigns to targeted outreach lists

    Build scripts, upload lists, and launch campaigns seamlessly

  • Improve the member experience

    Delight members with self-service options – like scheduling via text message

  • Reduce volume for agents handling outreach calls

    When members self-book via text and IVR, there’s no need for a call

This is a tool in an emerging science. To me, it is an emerging best practice.

Dr. Yogi Hernandez, VP & CMO, Integrated Care Delivery, Humana