Health Plan Call Centers

Guiding call center agents to the right providers and enabling them to schedule appointments for members to close gaps in care.

Why MyHealthDirect

  • Strengthen relations with providers

    Better scheduling and data helps build better relationships

  • Improve the member experience

    Quick, accurate scheduling helps member satisfaction soar

  • Guide agents to the right provider

    Customizable decision support questions enable accurate scheduling for complex scenarios and specialists

  • Eliminate three-way calls

    Book appointments with providers without having to call them

  • Reduce the time it takes to schedule

    Guided search helps agents find the right provider in less time

MyHealthDirect allows us to work very closely with our provider groups, while at the same time improving their performance for the benefit of our members.

Dr. Roy Beveridge, Chief Medical Officer, Humana