Health Plan Call Centers

Guiding call center agents to the right providers and enabling them to schedule appointments for members to close gaps in care.

Why MyHealthDirect

  • Strengthen relations with providers

    Better scheduling and data helps build better relationships

  • Improve the member experience

    Quick, accurate scheduling helps member satisfaction soar

  • Guide agents to the right provider

    Customizable decision support questions enable accurate scheduling for complex scenarios and specialists

  • Eliminate three-way calls

    Book appointments with providers without having to call them

  • Reduce the time it takes to schedule

    Guided search helps agents find the right provider in less time

We now have real-time access to information that allows us to change behavior. Our referral coordinators can help ensure more timely access to care for patients.

Sigal Dor, Sr. Director, Nursewise