Health Plan Call Centers
Guiding call center agents to the right providers and enabling them to schedule appointments for members to close gaps in care.
Strengthen relations with providers
Better scheduling and data helps build better relationships
Improve the member experience
Quick, accurate scheduling helps member satisfaction soar
Guide agents to the right provider
Customizable decision support questions enable accurate scheduling for complex scenarios and specialists
Eliminate three-way calls
Book appointments with providers without having to call them
Reduce the time it takes to schedule
Guided search helps agents find the right provider in less time
MyHealthDirect allows us to work very closely with our provider groups, while at the same time improving their performance for the benefit of our members.
Dr. Roy Beveridge, Chief Medical Officer, Humana
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