AMGA IQL Conference Key Takeaways

We recently attended the AMGA Institute of Quality Leadership (IQL) conference, which left us thinking about patient empowerment, collaboration, technology, and automation as it relates to our industry. This conference provided a clear snapshot of how data and technology influence the way consumers access and interact with the healthcare system, as well as the benefits and challenges that come with it. Here are our top takeaways from the AMGA IQL conference, gathered from the breakout sessions and our conversations with leaders from across the healthcare system.

Patient empowerment reigns 
Today’s patients are more empowered than ever before to take charge of their own healthcare. As such, technology continues to evolve and provide endless new opportunities to engage and meet patients where they are. Digital care coordination is a prime example of this empowerment, bringing power of choice and control over the appointment booking process as it improves the patient experience through convenient access to much needed care.

Collaboration feeds quality
A consumer-centric model in healthcare depends on collaboration among key stakeholders, from physicians and pharmacists to health plans and consumers. As we’ve spoken about in the past, a successful relationship between health plans and providers is vital, particularly for the transition to value-based care. Technology feeds this collaboration, eliminating longstanding pain points while creating an improved experience for everyone involved. Data-driven collaboration is especially helping health plans and providers overcome barriers relating to differing viewpoints on value, attribution, and risk.

Technology can help population health
Technology is a critical factor for population health management, accelerating a new era of healthcare consumerism. Truth is, sometimes people just prefer to use their smartphones or computers, and for individuals living with chronic conditions this convenience can be particularly advantageous. Scheduling a follow-up appointment or check-up should be as easy as booking any other service with a mobile device. Tracking your health progress or even receiving general health tips based on your condition should be as convenient and available as simple push notifications on your smart phone. Engaging patients with the simplicity of on-demand self-service scheduling can help close gaps in care with just a few click.

Automation is our friend
Automated patient outreach is closing gaps in care while streamlining the entire scheduling process from start to finish. The results are combatting physician burnout by enabling providers to offload time-consuming outreach activities, which allows them to focus on caring for their patients and ensure they are closing gaps in care. We’ve seen firsthand the benefits of automated patient outreach, specifically for increasing bookings, producing higher patient satisfaction, and extending outreach capabilities.

Technology isn’t perfect
Technology is solving problems, but it can also create some, as well. Atul Gawande’s article, Why Doctor’s Hate Their Computers, was oft mentioned in the halls of the conference. It discusses how “digitization promises to make medical care easier and more convenient,” yet questions whether “…screens are coming between doctors and patients?” As healthcare’s digital future takes place, there are bound to be growing pains and challenges along the way.

The pressure to change is affordability 
Healthcare affordability

It’s no surprise that the price of healthcare services today, and the ability to pay, are a thorn in patients’ side. Unfortunately, as Bruce Broussard, CEO of Humana pointed out in his general session, the affordability crisis continues to escalate, with medical cost growth outpacing both wages and GDP. Chronic conditions and an aging population will continue to put pressure on the cost of healthcare. It’s this rise in costs that will force better integration across the healthcare industry. As alignment and integration improve, so do member and patient outcomes.

Interested in learning more about the latest in digital care coordination, patient engagement, and collaboration in our field? Download our free guide Omni-Channel Access: Unlocking the Digital Front Door.