Closing the loop between PCPs and Specialists

“Simply assuming that once the referral is written it is going to happen is a bit Pollyannaish,” says Dr. Albert Wu, a professor of health policy and management at Johns Hopkins University Bloomberg School of Public Health in Baltimore.

In fact, consider the following findings:

  • 25% – 50% of referring providers do not know if a referral is completed
  • Over 50% of referring providers do not communicate with receiving providers
  • 45% of receiving providers do not communicate back to referring provider

This isn’t just bad collaboration. Without a question, it leads to inefficiency: “Why are you here again?”It looks bad for both healthcare providers, and ultimately can mean adverse consequences for the patient. Is it possible to close this loop?

Here is what should happen:

  1. Automatic sending of patient records and notes
  2. Capture of attendance and return of the notes to the PCP
  3. Mechanism that highlights exceptions or items that need attention

This is easy enough when everyone is on the same system or EMR. But what about when providers are using different EMRs across disparate systems?

A solution cannot be reached through a simple scheduling module. EMRs exist in a closed environment and cannot integrate across disparate systems.

To enable care coordination that simplifies provider workflow and improves completion rates, there must be a solution with robust referral management and enterprise scheduling that connects the docs.

To learn more about the impact that technology will have on referral management, read our free resource, Convenience Drives Change – The Future of Referral Management.


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